ZipZap

ZipZap is an online shipping platform that promises quick fulfilment for small and growing shops.

How to use ZipZap

1. Create an account at ZipZap and enter basic company details.
2. Connect your ecommerce storefront through the dashboard plug-in menu.
3. Select preferred carrier services and set default box sizes.
4. Import recent orders, check automatic rate suggestions, then print the labels.
5. Hand parcels to the courier and watch live tracking from the orders tab.

My time with the service

I ran ZipZap for three weeks on a side shop that ships phone chargers and puzzle games. During setup I noticed a TrustScore of 2.5 out of 5 and the company had yet to answer public complaints, so expectations were balanced from day one. Even so, early impressions were upbeat: parcels left the warehouse on schedule, customers praised the speed, and my own family enjoyed the extra income once the process became routine.

Performance took a turn when holiday volumes spiked. A missed payout, gaps in communication, and a dispute about contractual fees hinted at shaky management, mirroring several comments about unpaid invoices. I contacted support twice and received no answer, echoing the silent treatment reported on the review pages.

What I liked

• Convenient label creation: Printing ten or a hundred labels felt identical in effort, saving me hours each Monday.
• Reliable carrier hand-off: Both chargers and the puzzle game bundles reached buyers without damage, and several buyers highlighted the quick arrival window.
• Intuitive tracking panel: The visual timeline helped my support agent resolve “where is my order” tickets in minutes.
• Simple employee onboarding: A temporary hire learned the whole process in one afternoon, a point that matches staff feedback about gaining rapid on-the-job skills.

Where it fell short

• Late or missing payments: One settlement arrived five days past the agreed date and another never showed, matching public claims that contracts are not always honoured.
• Unanswered tickets: Support ignored negative posts and skipped my direct email follow-ups, damaging trust at a critical moment.
• Clunky dispute workflow: Resolving a billing error required three separate forms and still needed manual intervention.
• Mixed reputation: Positive chatter about pest control treatments and stage shows on the same review page suggests brand sprawl that confuses potential clients.

Wrapping up

ZipZap handled everyday shipping chores with ease and delighted many of my customers, yet the silence around financial issues overshadowed those wins. If cash-flow stability outranks pure convenience for your operation, tread carefully; otherwise, the sheer speed from click to courier may still tempt you to give it a trial run.