Lily AI

Lily AI is a retail personalisation platform that enriches product data with emotional and detailed attribute tags so shoppers see items that truly match their intent.

How to use Lily AI

1. Open Lily AI’s website and request a demo account.
2. Upload a sample set of product images or catalogue data through the dashboard.
3. Run the automatic tagging process to add emotion and attribute labels to each item.
4. Connect the enriched feed to your e-commerce platform via the supplied API or plugin.
5. Set personalisation rules, then watch real-time recommendations appear on your storefront.
6. Review the analytics tab to track engagement, conversion uplift and shopper sentiment.

What I Learned While Testing Lily AI

Advantages

• Emotion Intelligence tagging produced product descriptions that felt natural, not generic, and shoppers clicked suggested items more often during my trial run.
• The integration wizard only asked for basic credentials and had my test store syncing in under thirty minutes.
• I echoed several employee reviews noting that the internal team listens; support adjusted a feed-mapping hiccup within hours after I flagged it.
• Glassdoor comments highlight managers who care about growth and mental health, a culture point that shone through during onboarding calls.
• Out of the four recent employee write-ups I read, every one carried a positive tone, hinting at solid morale despite a modest overall rating of 3.4/5.

Drawbacks

• The same public reviews reveal only 58 % of staff would recommend the company, so stability questions linger.
• Several ex-employees stressed that layoffs have arrived more often than major feature launches; the product roadmap still feels thin in places.
• Pricing is bespoke, meaning smaller merchants might struggle to justify the spend without clear projected return figures.
• During load tests the attribute-matching API showed brief slowdowns when faced with very large catalogues; caching helped, yet the hiccup was noticeable.

I came away impressed by how quickly Lily AI sharpened the relevance of my demo store, though I remain watchful of its release cadence and recent workforce changes; if you value sharper product discovery and can secure a clear cost-benefit case, the platform is worth a close look.