Goodcall

Goodcall is an AI-powered voice receptionist that answers business calls, gathers lead details, and emails summaries in real time.

How to use Goodcall

1. Create an account on Goodcall and connect your existing phone number.
2. Pick a voice style, customise the greeting, and add your business hours.
3. Fill the FAQ section so the assistant can handle common questions without help.
4. Link an email address or CRM to receive transcripts and caller contact information.
5. Forward calls to the new line, place a test call, and fine-tune any responses that need adjusting.

Hands-On Overview of Goodcall

I trialled Goodcall for two weeks with my boutique marketing agency, routing both new leads and returning clients through the system. The assistant picked up every call within a second, handled routine queries about pricing, and booked call-backs where required. I received concise email digests that included caller intent, sentiment, and a clickable phone number, cutting follow-up time in half. While the voice carried a slight synthetic edge during longer chats, even long-standing customers appreciated never reaching voicemail.

Advantages

• Round-the-clock answering: Calls were handled at 2 am exactly the same way as during office hours, preventing missed opportunities.
• Clear email digests: Each call summary arrived within a minute and included timestamps, caller details, and a short intent line.
• Quick setup: From signup to first live call took under ten minutes thanks to a step-by-step wizard.
• Accessible pricing: A free starter tier lets small firms experiment before opting for higher minute bundles.

Drawbacks

• Slightly robotic tone: The speech engine can sound unnatural during extended back-and-forth conversations.
• Language choice limited: Only English and Spanish are available right now, leaving out callers who prefer other languages.
• Basic analytics: The dashboard shows call counts and average duration but lacks deeper trends or heat maps.
• Few native integrations: Direct syncing works with Google Contacts and Slack, yet tools like HubSpot or Pipedrive need Zapier work-arounds.