DoNotPay

DoNotPay is an automated legal assistant that tackles everyday red tape through chat-based workflows and ready-made documents.

How to use DoNotPay

1. Visit the official site at DoNotPay and create an account.
2. Pick a task from the dashboard—common options include flight refunds, parking ticket disputes, and subscription cancellations.
3. Answer the short series of questions the bot presents to gather facts about your situation.
4. Review the draft letter or claim the system generates in real time.
5. Hit “Submit” to allow DoNotPay to send the paperwork or guide you through any additional steps.
6. Check the in-app inbox for progress updates or extra instructions if an organisation replies.

Our Take on DoNotPay

Advantages

• Time saved: I watched the bot secure a full refund from Expedia on a business-class ticket, and I never once spoke to an airline agent or opened an airline portal.
• Straightforward prompts: The question sequences feel like texting a savvy friend rather than filling in legal forms.
• Wide range of tasks: From council tax appeals to GDPR data deletion requests, the catalogue keeps expanding each month.
• Clear price point: One flat subscription covers every service, so there are no surprise add-ons.

Drawbacks

• Limited UK-specific content: Some flows lean heavily on US legislation, so I occasionally run into steps that need tweaking for local rules.
• Opaque success rates: The dashboard reports if a claim is sent, yet it rarely shares statistics on overall outcomes across the platform.
• Subscription cancellation friction: Ironically, cancelling DoNotPay itself takes more clicks than signing up.
• No live human chat: When a query falls outside the scripted paths, I’m left waiting for email support.

Summary

For straightforward disputes, subscription headaches, and refund chases, DoNotPay feels almost magical—my Expedia experience alone justified the fee. Its growing toolbox makes it a handy first stop before paying a solicitor or wasting hours on hold. Just remember that edge cases may still require manual follow-up, and UK users should double-check any letter referencing overseas statutes.