BigPanda

Introduction to BigPanda

BigPanda is an AIOps platform designed to streamline IT operations by intelligently managing and reducing alert noise.

How to use BigPanda

1. Sign up and configure your account on the BigPanda platform.
2. Integrate your existing monitoring tools and alerting systems.
3. Define correlation patterns and rules to group related alerts effectively.
4. Monitor your dashboards regularly to track alert volume and team performance.
5. Optimise alert correlation continuously to enhance accuracy and reduce noise further.

Our experience with BigPanda — Key advantages

After using BigPanda, I was impressed by the noticeable reduction in alert noise almost immediately. Within two weeks, we experienced a substantial drop in unnecessary alerts, along with improvements in alert relevance. Gamma’s results resonated with our own findings, as they managed a remarkable 93% decrease in alert noise upon integrating BigPanda AIOps.

Another strength of BigPanda is its capability to handle large volumes of alerts smoothly. The platform’s scalability and its ease of integration with various monitoring tools enhanced our IT team’s productivity and collaboration significantly. Everyone on the team found the system straightforward to adopt, which helped us address issues more efficiently.

Areas where BigPanda falls short

Despite the positive results, there are aspects of BigPanda that could use improvement. Although the system offers numerous options, at times it felt like a low-end buffet—plenty of choices but not all equally valuable or relevant. Occasionally, the multitude of features led to confusion, especially when setting up alert correlation initially.

Furthermore, while BigPanda generally provides clear guidance, some visual elements were less intuitive. The superb illustrations that customers praised in unrelated products were missing here, leaving certain dashboards feeling cluttered or overly simplistic.

Conclusion

Overall, BigPanda has proven itself valuable for IT operations, particularly due to its efficiency in reducing alert volumes and improving team collaboration. I genuinely appreciated the rapid improvements we saw in our workflows. While there is room for enhancement in user interface clarity and initial setup experience, the platform’s strengths far outweigh these minor issues. If you’re struggling with excessive alerts and need a scalable solution, BigPanda is certainly worth considering for your organisation.